We R Enough Apparel Ltd Returns Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Exchange Policy- no restocking fee, credit in full
- Change of Mind Policy - Refund, minus restocking fee
Explained in further detail below. Please follow carefully.
Our policies, Excludes any SALE items, LAST CHANCE items,Undergarments, Bikinis and Yoga tops
Before returning your product please ensure compliance with the following:
- We require your PACKING SLIP with order details.
- Make sure the product is safely packaged to avoid damage in the post.
- We recommend using a trackable and insured postal service.
- Return your products to the address indicated on your packing slip.
- Send a follow up email to the We R Enough Apparel Team with your tracking information.
- All returns must be in its original packaging and accompanied material
- If any of the above is missing, refund may be rejected or issued in store credit only.
We reserve the right to refuse any refund or exchange if goods are not returned in a re-saleable condition.
It is the customer's responsibility to cover shipping cost on any returned items.
Return of the product remains the customer's sole responsibility and risk. We accept no responsibility for items damaged or lost in the return transit.
We recommend using a Signed For or Tracked service.
Standards and Conditions
Please take extra care when trying on your new purchases as any items returned with damage such as; makeup or general wear and tear will be refused.
- Items must be unwashed and not put through a dryer.
- Items with excessive wrinkling are subject to denial.
- Items covered in animal/human hair are subject to denial.
- Items with strong odours or smell like smoke, cologne, detergent, etc will not be accepted
- Items with markings or other stains (such as deodorant/make up) will not be accepted.
How to Exchange
Exchanging is easy, please email email@example.com with your order details and the item you are sending back for an exchange.
Upon returning your item, please ensure you include your PACKING SLIP with your full name and order number details. Failure to do so may result in us not being able to process your store credit. Our return address can be found at the bottom of your packing slip.
We will notify you via email when your exchange has been approved. You will then be issued with store credit to make your new purchase.
Change of Mind Policy
If you change your mind concerning your purchase, please email firstname.lastname@example.org. You can return the product, in its original condition and packaging, to us within 14 days for a refund. This excludes shipping costs, and a restocking fee of 20% will be deducted.
Refunds will be processed and may take up to 14 working days to clear back to you, depending on your bank.
Quality control is our number one priority and we ensure all items are looked over twice by two different members of staff before being dispatched. All orders claimed at being faulty will be assessed very carefully for any tampering or forceful damage.
We currently do not offer returns outside of the UK.