We R Enough Apparel Returns Policy

Returns Policy

We want you to be totally satisfied with our products. Our aim is to make the returns process as simple and easy as possible for you. In the rare event that you are not satisfied with your purchase, we offer the following returns options:

  • Exchange Policy: 10 Days of Purchase - Zero Restocking Fee
  • Change of Mind Policy: 10 Days of Purchase - Excludes any Discounted Purchases

Explained in further detail below. Please follow carefully.

Standards and Conditions

Please take extra care when trying on your new purchases as any items returned with damage such as; makeup or general wear and tear will be refused.

  • Items must be unwashed and not put through a dryer.
  • Items with excessive wrinkling are subject to denial.
  • Items covered in animal/human hair are subject to denial.
  • Items with strong odours or smell like smoke, cologne, detergent, etc will not be accepted
  • Items with markings or other stains (such as deodorant/make up) will not be accepted.

We reserve the right to refuse any refunds or exchange if goods are not returned in a re-saleable condition.

How to Exchange

Exchanging is easy, please email zuzu@werenoughapparel.com with your order details and the item you are sending back for an exchange. 

Upon returning your item, please ensure you include your PACKING SLIP with your full name and order number details. Failure to do so may result in us not being able to process your store credit. Our return address can be found at the bottom of your packing slip.

We will notify you via email when your exchange has been approved. You will then be issued with store credit to make your new purchase.

    Change of Mind Policy

    If you change your mind concerning your purchase, please email zuzu@werenoughapparel.com. You can return the product, in its original condition and packaging, to us within 10 days of receipt for a refund. This excludes shipping costs and a restocking fee of 20% will be deducted. 

    To qualify under our Change of Mind Policy, your purchase must meet the requirements below:

    Please take extra care when trying on your new purchases as any items returned with damage such as; makeup or general wear and tear will be refused.

    • Items must be unwashed and not put through a dryer.
    • Items with excessive wrinkling are subject to denial.
    • Items covered in animal/human hair are subject to denial.
    • Items with strong odours or smell like smoke, cologne, detergent, etc will not be accepted
    • Items with markings or other stains (such as deodorant/make up) will not be accepted.

    We reserve the right to refuse any refunds or exchange if goods are not returned in a re-saleable condition.

    We will only provide a refund to you when we have received your product/s. You will be responsible for all return shipping costs. Return of the product remains your sole responsibility and risk. We accept no responsibility for items damaged or lost in the return transit. You will not be refunded any original shipping costs.

    Refunds will be processed and may take up to 14 working days to clear back to you, depending on your bank.

    Before returning your product please ensure compliance with the following:

    • We require your PACKING SLIP with order details.
    • Make sure the product is safely packaged to avoid damage in the post.
    • We recommend using a trackable and insured postal service.
    • Return your products to the address indicated on your packing slip.
    • Send a follow up email to the We R Enough Apparel Team with your tracking information.
    • All returns must be in its original packaging and accompanied material
    • If any of the above is missing, refund may be rejected or issued in store credit only.

    FAULTY ITEMS:

    Unfortunately, sometimes items that are not 100% can slip through, we get it. Don’t worry, we’re here to help! If you think your item is not quite right, please email our customer service team zuzu@werenoughapparel.com before diving into your return.

    So we can help get you on your way as quickly as possible, please include the following info in your email:

    • Your order number
    • Photos that clearly show the fault
    • Full length photo of the whole product

    Here are a couple of quick points on how an item is deemed faulty or not acceptable quality:

    • There is a manufacturing fault.. Of course.
    • The product has been damaged during transit.. Not your fault!
    • It is significantly different from the description or image.

    General wear and tear, damage caused by incorrect washing, neglect or misuse is not considered a manufacturing fault.. However if you are unsure about anything, simply send us an email and we will be very happy to help.

    We reserve the right to decline an exchange, refund or repair where any product fault is due to misuse or neglect. Always retain your product and do not dispose of the item so that we can assess your claim.

    Quality control is our number one priority and we ensure all items are looked over twice by two different members of staff before being dispatched. All orders claimed at being faulty will be assessed very carefully for any tampering or forceful damage.

    Our policies, Excludes any Discounted items, Undergarments, Bikinis and Yoga tops