Shipping & Delivery Policy
We aim to process all orders within 24-48 hrs.
UK Standard delivery - 3-5 working days (excludes weekends and national holidays)
UK Express delivery - 1-2 working days (excludes weekends and national holidays)
Please note that delivery times are estimates only and not guaranteed by the delivery company or We R Enough Apparel Limited.
Any parcels unclaimed, is the customer's sole responsibility. In the rare event that your package is returned to us, a new shipping fee will be charged so that your parcel can be re-delivered to your address OR a return admin fee of £6 will be deducted from your refund.
Returns and Refunds on Free Shipping:
In an effort to provide clarity and ensure fairness in our return and refund processes, we would like to introduce an exclusion to our store policy. This exclusion pertains to cases where customers qualify for free shipping on their original order but subsequently return an item, causing the total order amount to fall below the threshold required for free shipping eligibility.
Exclusion: If a customer qualifies for free shipping on their original order and chooses to return an item, resulting in the total order amount falling below the free shipping threshold, the cost of the shipping that would have been applicable will be deducted from the refund amount.
IMPORTANT INTERNATIONAL SHIPPING INFORMATION
We R Enough Apparel Limited ships all international orders via DPD, DHL or Global Mail - handled by your local postal service.
Please be aware that orders shipped to some international countries may incur customs duties and taxes* which are required to be paid by the customer prior to final delivery.
If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.
In the event that your order incurs customs duties and taxes, we are not responsible for any parcels that are not collected or claimed from your local customs office.
Any parcels unclaimed, is the customer's sole responsibility. In the rare event that your package is returned to us, a new shipping fee will be charged so that your parcel can be re-delivered to your address OR a return admin fee of up to £30 will be deducted from your refund.
*Please note, all customs duties and taxes are enforced by local governments and are in no way connected to, imposed or controlled by We R Enough Apparel or our freight provider.