Frequently Asked Questions
You can view dispatch & delivery times here. Simply select your country of delivery from the dropdown.
Our shipping & delivery page will tell you if you will be eligible to pay customs & duties. Simply select your country of delivery from the dropdown.
We’ve made our returns process simple. Just head to our returns page for the full instructions and return policy.
It is the customer's responsibility to cover shipping cost on any returned items.
We request that a Signed For Service is used when returning your items.
Return of the product is the customer's sole responsibility and risk. We accept no responsibility for items damaged or lost in transit.
Return shipping and any duties & taxes are the responsibility of the customer and must be pre-paid.
*Please note that for international returns the return shipping and any duties & taxes are the responsibility of the customer. Returns should be postmarked within 30 days of the order date. We also recommend insuring your package and contacting Customer Service (firstname.lastname@example.org) with the tracking number once shipped.*
We do our best to process your return within 14 business days once it arrives in our warehouse.
You will be refunded to the original payment method used on your order.If a gift card or credit note is used to partially pay for an order, the amount in which was paid on credit will remain in credit and the rest will be issued back to your original payment method.
Customers can choose the exchange option in the form of credit note. You will be given the full amount in which you paid for the item returned.
To return an order received as a gift, we need the original buyer to contact us with the order details, and we can then follow the return policy.
Our return address can be found at the bottom of your packing slip.
Follow your activewear from dispatch to your doorstep. Your tracking number is sent to you by email after your order has been dispatched. Please allow take 1-2 working days for your order to be processed.
Sometimes order confirmation emails can be redirected into junk inboxes. If you don’t have the order confirmation email in either inbox, you can email us on email@example.com and our customer experience team will be able to confirm your order.
Due to the speed and efficiency of our distribution centres, once you hit Pay we’re unable to cancel your order. However our simple new returns process means refunding your activewear is easy. Head to our Returns Page to find out how.
We’ve included a helpful size guide on each of our product pages. If the item is a smaller or larger fit that normal, it will be noted by the sizing chart.
1. Cool Machine Wash: Don’t use hot water or harsh settings. Do not bleach or tumble dry. Wash your activewear inside out and avoid washing with rough surfaces like denim, velcro or zippers.
2. Wash Similar Colours Together: To help preserve the original colours and prevent bleeding, wash your activewear with similar colours. Don’t mix dark & brights.
3. Line Dry In the Shade: If you’re drying your activewear on the line, hang it inside out. Washing your activewear inside out will also help protect it. If you iron or steam your activewear, stay away from prints.
4. For Sports Bras: Remove the padding before you wash the bra. This will help retain the shape of the bra
5. Fabric Softeners Are Fine
How Do I Wash My Seamless?
Wash any delicate seamless fabrics or mesh fabrics in a wash bag to help protect the material and maximise the longevity.
If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team immediately with clear pictures and a detailed description, as well as your order details (order number and email address associated with the purchase).
If the item you have purchased is faulty, please email us at firstname.lastname@example.org within 14 days of receiving your order with photos of the fault, you then have a further 7 days to send the item back to us after the date you notified of of the fault or return.
We will then investigate the issue and reimburse you with an exchange for the same item ordered (Colour and size must be the same as initial order) or refund at our discretion only.
Direct messages on our instagram page are not monitored nor deemed as a form of notification of fault. Please bear in mind that all items are inspected on return and any faulty item should not have been washed or worn will fall under wear and tear items. Wear and tear rather than a fault found on delivery may not be refunded in full.
Quality control is our number one priority and we ensure all items are looked over twice by two different members of staff before being dispatched. All orders claimed at being faulty will be assessed very carefully for any tampering or forceful damage.
We accept Credit and Debit Card, PayPal, Apple Pay, Shop pay and gift cards.
You sure can! A We R Enough gift card is the perfect fitness gift. You can find our gift cards .
Gift cards are sent electronically via email within 24 hours of the purchase. If purchasing a gift card for someone else, you can elect to have the redemption details email directly to the recipient. To avoid delays, ensure you enter the correct recipient email address. Any purchases made with a gift card where a return is requested will be refunded back to the same gift card used in the order (no exceptions).
Gift cards are valid for 12 months from the date of issue.
You sure can. You can use 1 x gift card code and 1 x discount code per order. You can add the codes prior to checking out.
Once an order has been processed, we’re unable to make any changes.
This may sometime happen if your post code does not match you bank account registered address. Please ensure you enter the correct details.
You can also try using an Incognito web browser and clearing your cache to process your order. If you’re still experiencing issues, contact support and our amazing team will look into this for you! email@example.com